At EPIC HORIZON LTD, we understand that plans can change, and unexpected circumstances may arise that require you to cancel or modify your travel arrangements. We strive to provide transparent and fair refund policies to accommodate our customers’ needs while also adhering to the terms and conditions set forth by our travel partners and suppliers. Please review the following refund policy for details on cancellations, refunds, and eligibility criteria:
1. Cancellation and Refund Requests:
- Flight Reservations: Refund eligibility for flight reservations varies depending on the fare type, airline policies, and time of cancellation. In many cases, non-refundable tickets may not be eligible for a refund, while refundable tickets may be subject to applicable fees and penalties.
- Hotel Reservations: Hotel cancellation policies vary by property and booking conditions. Depending on the hotel’s policy, cancellations made within a certain timeframe may result in partial or full refunds, while cancellations made outside of the designated period may incur penalties or fees.
- Tour Packages and Activities: Refund policies for tour packages, activities, and excursions may vary depending on the tour operator’s terms and conditions. Some tours may offer full refunds for cancellations made within a specified timeframe, while others may have stricter cancellation policies.
2. Refund Processing Time:
- Refunds for eligible cancellations will be processed in accordance with the terms and conditions outlined by our travel partners and suppliers. Processing times may vary depending on the payment method used, the complexity of the refund request, and other factors beyond our control.
3. Refund Eligibility:
- To be eligible for a refund, cancellations must be made within the specified timeframe and in accordance with the terms and conditions set forth by our travel partners and suppliers. Refund eligibility is subject to their policies and may vary based on factors such as the type of reservation, travel dates, and other considerations.
4. Refund Requests and Assistance:
- To request a refund or inquire about the status of your refund, please contact SHTRV LLC customer service. Our team will assist you in processing your refund request and provide guidance on the applicable policies and procedures.
5. Non-Refundable Fees and Charges:
- Certain fees and charges associated with travel bookings, such as booking fees, service charges, and insurance premiums, may be non-refundable even in the event of a cancellation. Please review the terms and conditions of your booking for details on non-refundable fees.
6. Force Majeure Events:
- In cases of force majeure events, such as natural disasters, pandemics, or government-imposed travel restrictions, refund policies may be subject to exceptions or modifications. SHTRV LLC will make every effort to accommodate customers affected by such events in accordance with applicable laws and regulations.
7. Changes to Refund Policy:
- EPIC HORIZON LTD reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on our website or communication to customers.
Contact Us:
For assistance with refund requests or inquiries regarding our refund policy, please contact SHTRV LLC customer service:
EPIC HORIZON LTD
158 Brighton Road, Coulsdon, England, CR5 2NE
+44 20 3900 1094
epichorizonlt@gmail.com
Thank you for choosing SHTRV LLC for your travel needs. We appreciate your understanding and cooperation in adhering to our refund policy.